Today I went to grab a coffee and a donut from Dunkin’ Donuts. I wont say this great customer service experience is company/franchise wide because I don’t know.
I asked for a large coffee and a chocolate frosted cake donut. They were out of my favorite donut – so I just ordered the coffee (I didn’t need the donut anyway). I pulled around the drive-thru to pay at the window and received an extra-large coffee. It didn’t bother me that they were out of the donuts, and I didn’t necessarily want an extra-large coffee. However, it was the gesture that counted for me. I appreciated the fact that they made an effort to go above and beyond when I didn’t make any signs of complaint.
Something is definitely right at this particular Dunkin’ Donuts (7086 W. 183rd St in Tinley Park, IL). I believe it’s been open in the neighborhood of 3 or 4 years and I see almost all of the same employees now as when they first opened. Nobody seems to hate their job. Some even seem to like it 🙂